Designing Lifelines: Transforming Telemedicine for Remote Healthcare

A' Design Award (Bronze)

Wins A’ Design Award in 2023 for Intelehealth App UX/UI Design

Project Brief

Intelehealth, a not-for-profit tech organisation, empowers Governments, NGOs, and Hospitals to deliver telemedicine-based care to underserved communities in remote and hard-to-reach areas. They approached Prismic Reflections to redesign their mobile and web applications, ensuring a seamless blend of functional robustness and intuitive design, while improving healthcare worker efficiency and patient outcomes.

Client Name

Intelehealth

Industry

Telemedicine , Healthcare

Geography

India

Expertise Used

Research, UX Design, UI Design, Design System, SaaS UX Strategy

Platform/Touch Points Covered

Web Application, Mobile Application

Live Link

Key Highlights

The Challenges

Making essential data to be easily accessible with lesser clicks.
Making complex and longer expected to appear effortless and hassle-free.
Making further important actions obvious and more intuitive. Reducing the training time for users to get familiar with the app.

Objectives

Reduce turnaround time for doctors during consultations.
Shorten training time for health workers on the mobile app.
Increase engagement and trust in the platform.
Create a consistent, visually appealing interface across devices.

The Solution

Redesigned end-to-end mobile and web app architecture for efficiency and clarity.
Streamlined critical workflows to accelerate doctors’ task completion.
Introduced an intuitive, minimal learning curve UI for health workers.
Enhanced visual design to improve trust, usability, and engagement.
Established a consistent design language across both applications.

User Goals & Needs Addressed

To Help as many people, who do not have access to proper health care through app.
Register patients, take visits and manage visit and appointments.
Help people in village by so the patients do not have to leave the village for primary healthcare.
Register new patients and take as many visits.