Key Highlights

Challenges & Opportunities

1. Communicating Trust in a Sensitive Domain

Wellness, physio, and pain management require credibility and emotional assurance. Their existing site lacked warmth, clarity, and structure.
‍
2. Complex, Multi-Service Offering

FlexifyMe offers physiotherapy, yoga therapy, injury-specific programs, chronic pain management, and wellness sessions. Communicating all this without overwhelming users was a key challenge.

3. Conversion-Driven Website

Early-stage users needed quick clarity:

• What is FlexifyMe?
• Is it trustworthy?
• How can it help me recover?

The site had to educate → reassure → convert.
‍
‍4. Scalable Web Application

The web platform needed intuitive flows for:

• Scheduling sessions
• Managing therapy plans
• Tracking progress
• Setting personal health goals

Without a robust UX foundation, growth would be capped.

Our Solution & Approach
1. Purpose-Driven Website Experience

We redesigned the marketing site to clearly articulate:

• What FlexifyMe does
• How their therapy works
• Why people trust them
• Evidence of success (results, testimonials, real patient outcomes)

The new design uses clean visuals, structured storytelling, and trust-building cues.
‍
2. Simplified, Human-Centric Flows for Web App

We redefined key journeys within the web app, ensuring users can easily:

• Book or reschedule sessions
• Select their physiotherapist / coach
• Maintain consistency in their therapy schedule
• Access instructions, therapy notes, and personalised plans

The experience feels lightweight, intuitive, and guidance-driven — critical for users dealing with pain.
‍
3. Modular & Scalable Design System

We built a scalable visual system that allows the product team to:

• Add new health programs
• Introduce therapy categories
• Expand their offering

without breaking UX consistency.

4. Clear Positioning & Differentiation

Using UX-focused storytelling, we helped FlexifyMe stand out against generic fitness apps, highlighting:

• Clinical foundation
• Physiotherapist involvement
• AI-assisted personalization
• Global user coverage
• Strong recovery outcomes

This clarity accelerated conversion and improved brand recall.

Impact & Growth Signals (Post-Engagement)

While we completed our work before they raised funding, the improved experience helped strengthen their narrative and digital credibility — contributing to their upward trajectory.

Today, FlexifyMe is a funded, rapidly growing wellness platform, publicly reporting:

• 20,000+ patient recoveries
• 10,000+ surgeries prevented
• Users across 26+ countries
• Strong media visibility and industry recognition

Their Pre-Series A raise and expansion validate the strength of their model — and the solid foundation their product and website now sit on.

Why This Case Study Matters for Future Clients

For healthtech, wellness, and AI-driven platforms, FlexifyMe demonstrates our ability to:

• Design for trust and emotional comfort
• Simplify complex service ecosystems
• Build conversion-driven websites
• Create scalable web app UX for rapid growth
• Support startups moving from MVP → Scale → Funding

It shows that Prismic Reflections can shape market-ready digital products in domains where usability, credibility, and empathy directly impact business outcomes.

‍

Website Dashboard

Onboarding

Dashboard Design

Book Your Yoga Session

Payment details page

Assigned Session