Transforming Utilities: Smarter CX, Streamlined Ops & Maximized Revenue for Mobile Experience

A' Design Award (Bronze)

Wins A’ Design Award in 2023 for Intelehealth App UX/UI Design

8,50,000

Utility Consumers

$500mn

Billing Data Processing

$200K

Raised Funds

Project Brief

We designed the Smart360 SaaS web application - a cutting-edge, AI-powered utility management platform by Bynry.   

Tailored for small and mid-sized water, gas, and electricity providers. The platform features intuitive self-service portals, mobile meter data capture, automated billing, and a unified workflow and asset management dashboard to streamline operations.  

Our design enabled seamless customer experience (CX), real-time infrastructure visibility, and efficient billing and work order workflows. As a result, Smart360 drives unparalleled operational efficiency, precise metering, and improved customer engagement—positioning utility providers for future-ready scaling and regulatory compliance. Optimised for utility billing software, SaaS UI design, and utility operations management.

Client Name

Bynry Inc.

Industry

Utility Software Company

Geography

Delaware, USA

Expertise Used

Research, Design Thinking, UX Design, UI Design, Front End Development (Angular)

Platform/Touch Points Covered

Mobile Application, Web Application, Website

Live Link

https://www.bynry.com/

Key Highlights

Designed to scale

The mission was to transform the product into a market-ready solution for the U.S. small utility segment (10K–50K consumer base), positioning it as a competitive alternative to industry giants while ensuring a seamless customer experience and operational efficiency
‍
During our research phase, the client revealed that the existing small product had evolved reactively—built around ad-hoc customer requests rather than a structured roadmap. This lack of strategic development resulted in scalability and usability challenges.

Empowering Field Teams with Mobile-First Solutions

Utility Onboarding

Performance-Optimised UX

Aiming for speed, responsiveness, and seamless workflows across devices for the enterprise users.
Our team designed simplified work flows, information architecture for fast-loading interfaces and task-driven navigation to enhance productivity.
A modular UX approach where features can evolve independently, ensuring adaptability without disrupting the core experience.

Transforming Utilities: Smarter CX, Streamlined Ops & Maximized Revenue for Mobile Experience

Project Brief

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Process Steps Followed